Terms & Conditions

General:

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that Ella Bella  incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information.

Orders:

When placing an order, you agree that any and all information given is accurate and complete .All orders are subject to acceptance and availability. We reserve the right to reject any order you place with us for any reason. We may reject your order if we suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

Privacy Policy

By using our website, you accept and agree to our Privacy Policy

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services. If your order has not been accepted, you will receive an email from us telling you the reasons why.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your ellabellastore.com  log in details, please contact our Customer Service team immediately.

Refund & Exchange Policy

After placing an order if u wish to cancel it please contact us within 24 hours to cancel the order  else the order will be processed. Once  the order is processed we cannot provide returns or exchange on change of mind.

We provide Exchange/ Returns on faulty items only. You must contact us within 24 hours of receiving the goods  and notify about the damaged/faulty items. The goods need to be returned within 7 days after your notification to get a refund/exchange. After 7 days we will not do refund or exchange. You will have to pay the costs of sending the order back to us.

Website content

While we do our best, we cannot guarantee that the colors shown on the website exactly reproduce the colors of our products. This may depend on the color reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

NEWSLETTER SUBSCRIPTION

By choosing to subscribe to EllaBella  you agree to receive marketing  emails from EllaBella. $10 Voucher offer valid for online purchases only and can be redemmed on minimum purchase of $60. Limit of one promo code per person. Code must be redeemed within 30 days of receipt. Not eligible to be used with any other promotions.. Promo code will be emailed within 48 hours of subscription.

Gift Vouchers and Promo codes

Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers cannot be redeemed for cash.

We accept only one promo code at one time. Multiple promo codes cannot be used at one time. Promo codes cannot be used with any other offer or sale items else indicated otherwise.

Delivery

All in-stock orders will be processed and dispatched within 5-8 business days.All pre-orders have a processing and making time of 6-8 weeks

Express Delivery:

With Express delivery the estimated delivery time is 3-5 business days all in-stock dresses .

Standard Delivery:

With standard delivery the estimated delivery time is 8-10 business days for all in-stock dresses and 3-4 weeks for pre-order dresses.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to mailing address you give at the checkout.. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

Please note international shipments may be subject to cross-border inspections by customs authorities. The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war,  strikes, riots, malicious damage, explosion, governmental actions and any other similar events

Pricing

**Please note: Prices may differ online to in store** Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Your invoice

You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.